Solutions 360, a service and technology services company of MDS Group is recruiting for an IT Operations & Governance Engineer.

This role role is responsible for supporting and strengthening core IT operational and governance processes across the organisation. The is a technical role ensuring effective patching coverage, compliance reporting, vulnerability remediation, policy management, and process development, while contributing to wider IT risk, audit, monitoring, and asset management activities.

The IT Operations & Governance Engineer acts as a key control function within IT Operations, helping to improve consistency, reduce risk, and support regulatory and audit requirements.

Function Responsibilities

Patching & Vulnerability Management

· Provide operational cover for the IT patching team to ensure continuity of service.

· Own and maintain patching compliance reporting, ensuring accurate, timely, and audit‑ready outputs.

· Design, implement, and own vulnerability management processes, including remediation tracking and escalation.

· Work with technical teams to ensure vulnerabilities are prioritised, patched, and evidenced appropriately.

IT Process Development & Continuous Improvement

· Develop, document, and maintain IT operational processes, ensuring they are clear, consistent, and aligned to organisational standards.

· Communicate process changes effectively to the wider IT team.

· Deliver or coordinate training and knowledge sharing sessions where required to embed new or updated processes.

Policy & Governance Management

· Manage IT policies and associated standards and procedures.

· Identify policy gaps, weaknesses, or areas of non‑compliance and define remediation plans.

· Track and coordinate remediation activities, ensuring clear ownership and closure.

· Support policy reviews and updates in line with regulatory, audit, and organisational requirements.

Knowledge Management

· Maintain and improve the IT Knowledgebase, ensuring documentation is accurate, current, and accessible.

· Promote knowledge reuse and self‑service within the IT team.

Operational Risk, Audit & Assurance Support

· Assist with IT Risk Management activities, including risk identification, documentation, and mitigation tracking.

· Support internal and external IT audits by coordinating evidence collection and responding to audit requests.

· Contribute to monitoring, asset management, and other core operational processes as required.

Network Operations and Monitoring

· Experience of using network monitoring tools.

· Technical skills to resolve common monitoring issues e.g. disk space or CPU resourcing.

· Provide operational cover for the IT Monitoring team to ensure continuity of service.

· Work with technical teams to ensure that issues are prioritised, resolved, and logged appropriately.

About you

· Experience in IT Operations, IT Governance, or an IT infrastructure role.

· Experience working with patching, vulnerability management, network monitoring or security remediation processes.

· Demonstrable experience producing operational or compliance reporting.

· Experience developing and documenting IT processes, policies, or procedures.

· Familiarity with IT audit, risk management, or compliance activities.

· Knowledge of IT service management frameworks (e.g. ITIL) and security standards (e.g. ISO 27001) is desirable.

· Experience with Microsoft Azure administration and Windows.

· Strong understanding of IT operational control environments.

· Excellent written communication skills, with the ability to produce clear, concise documentation.

· High attention to detail and a methodical approach to governance and compliance tasks.

· Ability to work independently and take ownership of processes.

· Strong stakeholder engagement skills, with the confidence to work across technical and non‑technical teams.

· Experience working in a regulated environment.

· Familiarity with vulnerability management tools, patching platforms, monitoring platforms or reporting dashboards.

· Experience supporting audits or regulatory reviews.

· A proactive mindset with a focus on continual improvement.

About us

We began in Portugal 40 years ago. Since then, we focus on specialisation and knowledge, on an international network, on people and on technology. We have innovated, grown and become a multinational group specialising in insurance and risk consulting.
With an active presence in 11 countries – Portugal, Brazil, Spain, Angola, Mozambique, Switzerland, Malta, Chile, Cyprus, Mexico and USA – we also operate around the world through Brokerslink, a global broking company, founded by MDS in 2004. Brokerslink manages a network of brokers and speciality risk and consulting firms located in 133 countries.
We are part of The Ardonagh Group, the world’s largest independent broking group in the United Kingdom and one of the top 20 brokers in the world, posting revenue over USD$1.5Bn, employing 11,000+ people across 250 offices. This operation amplifies our access to specialist resources, technology, and the ability to offer innovative solutions as well as the highest standards of service to our customers anywhere in the world.

Equal Opportunity Employer

MDS ensures that all applications are assessed fairly and impartially, based solely on the candidate’s skills and profile, guaranteeing a recruitment process free from any form of discrimination.

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